Frequently Asked Questions :

Question :	I would like to join your team, how can I know your job opportunities?
We will be very glad for you to join our team, please email us at hr@wispharm.com
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Question :	I have an OCTAX Laser Shot, if I need maintenance, who will do it for my system
Our team is well trained to make the necessary maintenance and give you technical support. If the error you get requires a special handling, one of the installation team will come to your lab and fix the error.
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Question :	Who will install my OCTAX Laser Shot I bought?
One of the OCTAX company team will do the installation in your lab.
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Question :	In case one of OCTAX team comes to Egypt for maintenance, will I have to pay extra money for that?
Maintenance fees will be according to the contract terms and conditions.
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Question :	Do I have to pay for updates of the OCTAX EyeWare Basic software?
No, software update is for free. We will send you all new available updates.
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Question :	How can I find your office?
We are located in Cairo, Egypt. The address: Heliopolis, El Korba, Fakhry Basha street. Behind Horeya Mall. Building 10. Second floor, apartment 5.
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Question :	Do I need to come to you headquarter branch to buy my supplies?
If you wish to visit us, our well trained sales team will be more than happy to welcome you; guide you through all of our product catalogues, and deliver your orders.
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Question :	I have a special order from one of your catalogues; is it possible and how long does it take?
Yes, it is possible! The delivery takes 45 - 75 days, unless differently agreed. (Availability subject to MOH regulation)
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Question :	Do you accept credit cards?
No, we do not accept credit cards.
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Question :	Can you make drop orders to other countries?
Yes we can make drop orders to different areas of the world. Please contact our sales team for more details regarding that point.
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